At Brockwell Healthcare (“we,” “our,” or “us”), accessible at https://brockwellhealthcare.com/, we are committed to protecting the privacy and personal data of our patients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with applicable laws in the United Arab Emirates (UAE), including the UAE Personal Data Protection Law (PDPL) and relevant Dubai regulations.
1. Information We Collect
We may collect the following categories of personal data:
a) Personal Identification Data
- Full name
- Contact details (email address, phone number)
- Nationality
- Appointment inquiries
b) Health and Medical Information
- Medical history relevant to regenerative treatments
- Diagnostic reports
- Treatment records
- Consultation notes
c) Technical Information
- IP address
- Browser type
- Device information
- Pages visited on our website
2. How We Use Your Information
We use personal data for the following purposes:
- To provide medical consultations and regenerative healthcare services
- To schedule appointments and respond to inquiries
- To comply with UAE healthcare and regulatory requirements
- To improve our services and website performance
- To communicate important updates or service-related notices
- For billing, administration, and record-keeping
3. Legal Basis for Processing
We process personal data based on:
- Your explicit consent, especially for sensitive health information
- Performance of a contract or service request
- Compliance with legal obligations under UAE law
- Legitimate operational interests, where permitted
4. Data Disclosure and Sharing
We do not sell personal data.
We may share information only with:
- Licensed medical professionals involved in your care
- Diagnostic laboratories and medical partners
- IT service providers supporting our systems
- Regulatory authorities when legally required
All third parties are bound by confidentiality and data-protection obligations.
5. Sensitive Personal Data
Health information is considered sensitive data under UAE law. We only collect and process such information when:
- You have given explicit consent, or
- Processing is required for medical diagnosis or treatment, or
- Required by law.
6. Data Minimization
We collect only the data necessary for the stated purposes and do not retain information longer than required by UAE healthcare regulations or legal obligations.
7. Cross-Border Data Transfers
Where personal data is transferred outside the UAE, we ensure that:
- The receiving country provides adequate data-protection safeguards, or
- The transfer is necessary for treatment or contractual purposes, or
- You have explicitly consented to such transfer.
Appropriate technical and contractual safeguards are applied in all such cases.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Enhance security
You may control cookie preferences through your browser settings.
9. Data Security Measures
We implement appropriate technical and organizational measures, including:
- Secure servers and encrypted systems
- Access controls for patient records
- Monitoring of APIs and third-party data transfers
- Data Loss Prevention (DLP) mechanisms
- Regular audits of data-handling practices
10. Your Rights Under UAE Law
You have the right to:
- Request access to your personal data
- Correct inaccurate or outdated information
- Withdraw consent where legally permissible
- Request restriction of processing
- Ask about how your data is shared
- Request deletion where allowed by law
Requests may be submitted using the contact details below.
11. Data Retention
We retain personal information only for as long as:
- Required to provide healthcare services
- Mandated by UAE healthcare regulations
- Necessary for legal or insurance purposes
After this period, data is securely deleted or anonymized.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies separately.
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect regulatory changes or service updates. The revised version will be posted on this page with an updated effective date.
14. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Brockwell Healthcare
Website: https://brockwellhealthcare.com/
Email: info@brockwellhealthcare.com
Phone: +971 50 193 1763
Location: United Arab Emirates
